The insurers aim to ensure that all aspects of your policy are dealt with promptly, efficiently and fairly. At all times, they are committed to providing you with the highest standard of service.
If you have any questions or concerns about your policy or the handling of a claim you should in the first instance contact:
Coverdrone EU B.V., Siriusdreef 17-27, Office Number 251 Register 66, 2132WT Hoofddorp, Netherlands
Telephone: +44 (0)1270 448 998
Email: euoffice@coverdrone.com
In the event that you remain dissatisfied and wish to make a complaint, you can do so at any time in the following ways:
In writing to:
The Complaints Manager for Starr Europe Insurance Limited (SEIL), Dragonara Business Centre, 5th Floor, Dragonara Road, St Julians, STJ 3141, Malta
Email: compliance@starrcompanies.com
Telephone: +356 22605086
If you remain dissatisfied after insurers have considered your complaint, you may have the right to refer your complaint to the Financial Services Ombudsman in your Country whose contact details can be found in the Additional Endorsements Attaching applicable to Country of Domicile of the insured.